Legal
Shipping & Delivery
In short
- You choose a delivery address and may give a preferred date when you place a purchase order. Dates are agreed on a call.
- An order cannot be cancelled once it has shipped.
- Tell us within 48 hours of receipt if goods arrive damaged or wrong, and send photos.
This page explains how delivery works for orders placed through the Esthetic Insights client portal. Orders are placed by purchase order, by verified business accounts. Questions go to info@estheticinsights.com.
Placing an order
When you place a purchase order you choose the delivery address from the addresses saved on your account, and you may give a preferred delivery date. The final price, quantity and dates are agreed with you on a call. No payment is taken on the website.
Dispatch and delivery
We send orders by courier to the delivery address on the order. You can follow an order's progress in your orders once you are signed in. The preferred delivery date is a request, not a promise: we confirm the dates with you. As our Terms & Conditions say, we accept your offer to purchase when the goods are dispatched, and an order cannot be cancelled once it has shipped.
Damaged or wrong goods
Check your delivery when it arrives. If goods are damaged in transit, defective or not what you ordered, tell us within 48 hours of receipt by writing to info@estheticinsights.com with photos. Our Refund Policy sets out what happens next.